>Jan 20, 2001 MR. Tony. Lao, ......(No.)......(Street) ......(Town), ......(City), ......(Country)
Dear Tony: Thank you for your letter of ......(date) referring to your order no. ...... . We are glad to hear that the consignment was delivered promptly. We regret, however, that case no. ...... did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together. We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready. Please keep case no. ...... and its contents until called for by our agents who have been informed of the situation. We apologize for the inconvenience caused by our error.
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